If a child is not collected by closing time staff implement the ‘non-collected child’ procedure.
Two staff remain with the child on the premises – one of whom is the Manager or deputy Manager.
Every effort is made to contact the parent/s to find out what has happened.
Emergency contacts are called to see if there is another known carer who can collect the child.
If no contact is made with either the parent or a known carer, and ONE HOUR has passed after closing time, the Cass or local Social Care Out-of-Hours Duty Officer is called (see and follow safeguarding procedure).
The child’s details are given to the social worker and an explanation of what has happened.
Social workers will attempt to find parents and will take the child into their care if the parent cannot be found.
While waiting for the parent staff ensure the child is not made anxious and do not discuss their concerns in front of him/her.
The staff and child should remain in their indoor clothes; the child should be made to feel comfortable, with something to eat or drink given and quiet activities.
Telephone calls are made where the child cannot hear.
Staff do not go off premises to look for the parent
Staff do not go off premises to take the child home or to a carer.
Staff do not offer to take the child home with them to care for them in their own home until contact with the parent is made.
Staff make a record in the child’s file that the lateness has occurred, what they did about it, when the parent arrived or whether Social Care were called.